Sony Retracts Bloatware Removal Fee
Sony has withdrawn its $50 ‘crapware’ removal charge after customers respond with an uproar.
After causing controversy for charging US$49.99 to remove trial software from hard disks of new laptops, Sony has backtracked from imposing the fee on customers.
Starting on Saturday, Sony’s Fresh Start software optimization feature will be free, the company announced.
Fresh Start is a Sony feature that lets customers buy certain laptops without so-called “bloatware,” trial software that laptop makers often load onto new machines. Sony was asking buyers of the Vaio TZ2000 and Vaio TZ2500 notebooks with the Windows Vista Business OS to pay $49.99 for the removal of the extra software. Those customers already pay an additional $100 to upgrade to Windows Vista Business OS from Windows Vista Home Premium.
But after an uproar erupted online Friday in response to the Fresh Start fee, Sony has decided to offer the option for free.
Source/full article: Washingtonpost.com
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