Smokey's Security Weblog

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Warning Kaspersky Internet Security 2009: BSODs under Vista x64 after update

Reported by several sources: Kaspersky Internet Security 2009 cause BSODs under Vista x64 after update AV databases (SYSTEM_SERVICE_EXCEPTION).

To all experiencing this issue:

– Boot into safe mode with network support by tapping F8 key at bootscreen

– Open Kaspersky by going to Start > Programs > Context menu of Kaspersky Internet Security/Kaspersky Anti Virus > Right click on the KAV/KIS icon and select “run as administrator”

– Update AV databases.

– Now restart and attempt to boot into normal mode.

More info: Kaspersky Lab Forum

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September 19, 2008 - Posted by | Advisories, Alerts, Downloads, Recommended External Security Related Links, Uncategorized | , , , , , , ,

6 Comments »

  1. I cant enter the safe mode by tapping F8, what should i do now ?

    Comment by Ainar | September 21, 2008 | Reply

    • you can do this.take “run” option and type “msconfig”.inthe “s boot” tab tick “safe boot” and apply ,ok.now you can start windows in safe mode.

      Comment by sajith | September 25, 2010 | Reply

  2. Hello Ainar,

    please read the Microsoft KB about the issue and follow the instructions: http://support.microsoft.com/kb/199175

    Comment by Smokey | September 21, 2008 | Reply

  3. Thanks a lot!
    The update definitely worked and fixed the error.

    Comment by rod | September 21, 2008 | Reply

  4. I’ve had the issue occur on 3 separate computers in one household, all running Vista X64.

    When I launch Safe Mode with networking, then Kaspersky, the computer crashes. After uninstalling Kaspersky on one machine, then attempting a ‘repair’, exactly the same issue occurs. I will try a clean install of Kaspersky, see if it helps.

    Comment by James | September 23, 2008 | Reply

  5. just had BSOD (yes running vista…ugh) and the ‘solution center’ told me it was due to kaspersky anti-virus and i needed to download updates…well i don’t have kaspersky anti-virus, searched everywhere and hidden folders and everything….i run symantec for anti-virus….why is this happening?

    Comment by nanna eddudottir | October 13, 2008 | Reply


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