Warning Kaspersky Internet Security 2009: BSODs under Vista x64 after update
Reported by several sources: Kaspersky Internet Security 2009 cause BSODs under Vista x64 after update AV databases (SYSTEM_SERVICE_EXCEPTION).
To all experiencing this issue:
– Boot into safe mode with network support by tapping F8 key at bootscreen
– Open Kaspersky by going to Start > Programs > Context menu of Kaspersky Internet Security/Kaspersky Anti Virus > Right click on the KAV/KIS icon and select “run as administrator”
– Update AV databases.
– Now restart and attempt to boot into normal mode.
More info: Kaspersky Lab Forum
September 19, 2008 - Posted by Smokey | Advisories, Alerts, Downloads, Recommended External Security Related Links, Uncategorized | BSOD Kaspersky Internet Security 2009, fix, KB199175, KIS 2009, SYSTEM_SERVICE_EXCEPTION, update AV databases, Windows Vista x64, workaround
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I cant enter the safe mode by tapping F8, what should i do now ?
Comment by Ainar | September 21, 2008 |
you can do this.take “run” option and type “msconfig”.inthe “s boot” tab tick “safe boot” and apply ,ok.now you can start windows in safe mode.
Comment by sajith | September 25, 2010 |
Hello Ainar,
please read the Microsoft KB about the issue and follow the instructions: http://support.microsoft.com/kb/199175
Comment by Smokey | September 21, 2008 |
Thanks a lot!
The update definitely worked and fixed the error.
Comment by rod | September 21, 2008 |
I’ve had the issue occur on 3 separate computers in one household, all running Vista X64.
When I launch Safe Mode with networking, then Kaspersky, the computer crashes. After uninstalling Kaspersky on one machine, then attempting a ‘repair’, exactly the same issue occurs. I will try a clean install of Kaspersky, see if it helps.
Comment by James | September 23, 2008 |
just had BSOD (yes running vista…ugh) and the ‘solution center’ told me it was due to kaspersky anti-virus and i needed to download updates…well i don’t have kaspersky anti-virus, searched everywhere and hidden folders and everything….i run symantec for anti-virus….why is this happening?
Comment by nanna eddudottir | October 13, 2008 |