Smokey's Security Weblog

veritas odium parit

ESET is Smokey’s Security Weblog 2009 Hall of Shame Awardee

May 28, 2009

To me it is a pleasure to annouce that ESET, a company that develop software protection against computer security threats, is Smokey’s Security Weblog 2009 Hall of Shame Awardee.

The Hall of Shame Award is seldom granted, therefore all Awardees need our unlimited attention. Yesterday I already mentioned in short that ESET is Awarded, but till yet I hadn’t the time make an official announcement.

I will refrain the motivation to Award ESET;

– not reacting in an adequate way regarding Service Pack 2 Windows Vista and Windows Server 2008 issues, like system crashes and BSODs with ESET NOD32 V4.x Antivirus products, this after install of SP2.
– till today no fix available to solve the SP2 related occurances.
– condemnable lack of communication to their customers.
– an incredible attitude of arrogance and ignorance.

It is clear, that ESET really deserve this prestigious Award, my sincere congrats!

Smokey

Update 2009-06-03: ESET removed from the Hall of Shame

With the same pleasure I announced that ESET is Smokey’s Security Weblog 2009 Hall of Shame Awardee, I can annouce that ESET is removed from this Hall.

Before I mention the reasons to remove ESET from the Hall of Shame (and that within such a short period!) I will refrain the purpose of  The Hall:

“The attentive reader of this blog will have noticed the existence of Smokey’s Security Weblog Hall of Shame Awards. Sole purpose of these Awards is, to improve users experiences and interests concerning all security related issues. Experiences that are many times not satisfying and even really disappointing: users are treated in a way that isn’t acceptable, e.g. by (government) instances and institutions, security vendors, aso aso. The list is long.The intention of our “Hall of Shame” is to achieve a change of mind in positive way and approvements in behavior and procedures by the Awardees. This all in such way that users interests are served well with it. Therefore the “stay” in the Hall of Shame isn’t by definition for always, all Awardees will have a fair opportunity to make approvements concerning points of critism and to show their good intentions to learn from mistakes made in the past. At the moment this all is accomplished in a satisfying way, the Awardee will be removed from The Hall. The removal will be announced in public, with motivation for the why. A fresh, clean “restart” and opportuntiy for the former Awardees so to speak. OTOH, Awardees that are not willing to learn or refuse cooperation will be marked with the label “bad” and stay forever in The Hall.”

Motivation to remove ESET from the Hall of Shame

Within an astonishing fast period (1 week!) after ESET was Hall Awardee, they corrected/fixed all issues that were reason to Award this vendor. To me it seem that the Service Pack 2 Windows Vista and Windows Server 2008 noise, present all around in the community, waked them up and forced them to improve fast. To be honest, they improved in a great way.

Congrats ESET!

Smokey

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May 28, 2009 - Posted by | Anti-Virus, Friends, News, Recommended External Security Related Links | , , , ,

1 Comment »

  1. Id have to disagree with you. While they say the have “fixed” the issue they have not. I have a brand new install of 2008 server with SP2 (64bit), and NOD32 and have only been in contact with customer service via e-mail for the last 5 days and they still have not found a solution. I have not been able to update any of my servers due to compatibility issues with NOD32 and if it last much longer we are requesting a refund and going with another Vendor. Ill post the whole process when we get to an end point.

    Comment by Jeramy | June 23, 2009 | Reply


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