Smokey's Security Weblog

veritas odium parit

What is it with MSN Space?

I am Starbuck, substitute site owner at ‘Smokeys’ and will sometimes blog here.

For a few days i’ve been unable to get into my Msn Space. so i emailed them to see if the ‘Spaces’ were down.
this is the reply i had from them:

Hello Peter,

Thank you for writing to Windows Live Spaces Customer Support.

My name is Joy and I acknowledge that you are unable to access your Space, starbuck50. I know how inconvenient this may have been for you and I am here to assist you.

We have found your Space, starbuck50, to be in violation of the Windows Live Spaces Code of Conduct as it has inappropriate content. As this violation is serious in nature, we were forced to close down your Space.

Please note that there is no Adult rating for Windows Live Spaces. Posting of profane messages, pornographic, sexually suggestive or provocative images is not allowed in our service, even if your Space is set to Private or Messenger.

Also, if your Space is disabled, you will not be able to access your Windows Live SkyDrive and Windows Live Profile accounts.

We encourage you to review the Windows Live Spaces Code of Conduct by visiting this link:

http://help.live.com/help.aspx?mkt=en-us&project=tou&querytype=keyword&query=coc

Windows Live Spaces has comprehensive online help available to you. For more information, click the “Help” button at the top of any Spaces page.

Thank you for using Windows Live Spaces.

Sincerely,

Mary Joy
Support Specialist
Windows Live Support Team

My Msn Space is all about helping people and providing help on ‘Pc Security’ matters.
If there’s anything ‘Pornographic’ on my Space, i’d love to see it!!!
Why are these replies from MSN always sent using ‘Canned speeches’…. i wanted a reply from a human.

The reply i received didn’t actually explain what the problem was.
If MS and MSN want to convey a good working relationship with people, then start by answering questions and problems using normal speech and explain things to members.
I still don’t know what the problem is!

The ridiculous reply didn’t even say how to correct things!
How can i even think about correcting things if i can’t even get into my Msn Space? … or even see what they are talking about.

Starbuck

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November 14, 2009 - Posted by | Recommended External Security Related Links, Uncategorized | , , , , , , ,

13 Comments »

  1. Well Starbuck, lately it seem to be common practice that the Windows Live Team accuse innocent people from inappropriate content, and subsequent close their spaces. So your ‘case’ isn’t unusual, regrettably it is clear that the Windows Live Team must clean up their act asap. Knowing your space I can confirm that there was no inappropriate content at all, it is a shame that Microsoft ‘ban’ well-meaning people like you. You are well known in the security community and always try to help folks with all security related matters, not only via your (closed) space but on many well respected security boards too, my board Smokey’s Security Forums included. Again: shame on the Windows Live Team!

    Smokey

    Comment by Smokey | November 14, 2009 | Reply

  2. I thank Smokey for his backing and comments on this matter.
    I sent the ‘Windows Live Customer Service’ another email asking once again what the exact problem was,
    this is the reply i’ve just had:

    Hello Peter,

    Thank you for writing back to Windows Live Spaces Customer Support. I understand that you are having issues accessing your Windows Live Spaces because it has been disabled. I know how important this is to you. This is Aldrin and I am here to guide you on how to resolve this issue.

    We have reviewed your account and determined that it was closed due to a terms of use violation. We are not able to discuss the specific details on your account closure. To read our Terms of Use, please visit http://help.live.com/help.aspx?project=tou&mkt=en-us.

    For information about our Code of Conduct, please visit http://help.live.com/help.aspx?project=tou&mkt=en-us

    We appreciate your continued support as we strive to provide you with the highest quality service available.

    Sincerely,

    Aldrin
    Support Specialist
    Windows Live Support Team

    This part sounded encouraging:
    This is Aldrin and I am here to guide you on how to resolve this issue.

    Then i got to this part:
    We are not able to discuss the specific details on your account closure.

    and this is from a ‘Support Specialist’ !!
    I’m not quite sure how that is meant to guide me on how to resolve the issue….. or am i missing something?

    What is the point of a Customer Service that refuses to talk to customers?

    Comment by starbuck50 | November 16, 2009 | Reply

  3. Hello Starbuck,

    You are absolutely right. I would like to say at Microsoft we are perfect but we are not. In this case a mistake was made and I am deeply apologetic to you for that. I have had your accounts reopened and I am addressing the problem that led to the mistake being made in the first place.

    Should you have any further issues or problems feel free to contact me directly via the email I used to post this. Again I apologize for the mistake and hope it comes as some consolation that as a result of learning from this we are better able to serve you and all our customers in the future.

    Thank you,
    Henry Soto
    Partner Tech Lead| CPSS – Policy, Safety & Security

    Comment by Henry Soto | November 18, 2009 | Reply

  4. Thank you for replying and taking the time to address this matter Henry.
    It’s nice to know that Microsoft do take notice of things and are prepared to address these types of problems.
    Once again, thank you for having my accounts reopened, it really is appreciated.

    Comment by starbuck50 | November 18, 2009 | Reply

  5. […] Live Support Team: please clean up your act, do it right now! Past week’s post on this weblog, made by Starbuck and regarding his (not merited) disabled Windows Live Space, […]

    Pingback by Windows Live Support Team: please clean up your act, do it right now! « Smokey's Security Weblog | November 21, 2009 | Reply

  6. Ok, the problem was subsequently sorted out.
    But…. not for long i’m afraid.
    This weekend my Windows Live Space was closed again!
    This is just becoming too much now, i was assured:

    Should you have any further issues or problems feel free to contact me directly via the email I used to post this. Again I apologize for the mistake and hope it comes as some consolation that as a result of learning from this we are better able to serve you and all our customers in the future.

    Well it seems that things haven’t improved and asking for help from ‘Henry’ doesn’t bring any results this time.
    One other thing i’ve noticed as well, it’s becoming increasingly more difficult to actually try and get in touch with Windows Live.
    The whole process has become a joke and Microsoft should take the reins and sort this problem out before they no longer have any Windows Live Spaces left.

    Comment by starbuck50 | December 18, 2009 | Reply

    • Hey Starbuck,

      Sorry it doesn’t look like your mail got through to me. It may be getting caught in a mail filter somewhere but when I received notification of your post I wanted to get back with you. Yes your site seems to have been closed again. I reopened it once more. I would love to do some troubleshooting with you and see if we can’t determine what automated system is keying off on your site. If your open to the idea we may be able to solve an underlying issue here that is causing a reoccurrence of the issue. Obviously I don’t want you to put up contact information here where everyone can access it but if you would like I can reach out to you via the email you have on file with us. Let me know if that is an acceptable method of contact.

      Thank you,
      Henry

      Comment by Henry Soto | December 18, 2009 | Reply

      • Hi Henry,
        That sounds a great idea.
        I’ll be in touch and we can work out a plan.
        Many thanks.

        Comment by starbuck50 | December 18, 2009

  7. […] Windows Live Space…. a big joke! 2009 December 17 tags: Microsoft, Spaces, Windows Live by starbuck50 I had problem with ‘Windows Live Space’ closing my Space down…. they said ( in a round about way ) that it may be due to a breach of contract. you can read the full story here: Smokeys web log […]

    Pingback by Windows Live Space…. a big joke! « Starbuck's Little Blog | December 18, 2009 | Reply

  8. Hi Henry,
    I have sent you another email.
    If you don’t receive it for any reason, feel free to contact me on the email address you have on file.

    Thanks.

    Comment by starbuck50 | December 19, 2009 | Reply

  9. Got your email and replied Starbuck.

    Comment by Henry Soto | December 19, 2009 | Reply


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